Refund policy

Returns & Refunds

Straight talk, no fine print games.

The basics
You have 30 days from the day your order arrives to request a return.

To qualify, the item has to come back the way it showed up: unworn, unused, in its original packaging, and with your receipt or proof of purchase. If you skated in it, it’s yours. Congratulations.

How to start a return
Email us at support@veniceskates.com. If your return is approved, we’ll send you a return shipping label and instructions. Returns go to:

Venice Skates
843 Bay St. #8
Santa Monica, CA 90405

Please email us first. Packages sent back without an approved return won’t be accepted, so you’d just be mailing us a shirt for fun.

Damaged, defective, or wrong item?
Check your order when it arrives. If something’s damaged, defective, or just not what you ordered, email us right away and we’ll look into it and make it right.

What we can’t take back
Sale items and gift cards are final.

Exchanges
The fastest way to swap is to return what you have, and once the return is approved, place a new order for what you want.

Refunds
Once we receive and inspect your return, we’ll email you to let you know whether the refund is approved. If it is, it goes back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it, because banks move at their own speed.

If it’s been more than 15 business days since we approved your return and you still don’t see your refund, email us at support@veniceskates.com.

Questions?
For anything return-related, reach us at support@veniceskates.com.